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Troubleshooting: Student Can't Log In

Some Tips To Troubleshoot Your Students Logging Into Their Boom Accounts. 

Are your students having issues logging into their accounts? Don’t worry — this is very common, especially when you’re just getting started with Boom. Once your students get used to their login routine, this becomes much faster and easier. 

Table Of Contents:

🔍 How did you create your classroom?

This is the #1 cause of login issues.

If you use…

Students should click…

 That looks like...

Boom Classroom

✅ Sign in with Boom

sign in with boom button

Google Classroom

✅ Sign in with Google

sign in with google button

 Clever Classroom

✅ Sign in with Clever
 or use Clever SSO 

sign in with Clever button

ClassLink Classroom

✅ Sign in with
 ClassLink SSO

An image of the Boom Cards app icon.

Canvas Classroom

✅ Use Boom directly
 in Canvas  

 the boom cards addon link in canvas

Login Cards (QR)

✅ Scan QR or use printed login

the scan qr code button

 

💡 Tip: If students click the wrong button, login will fail even if everything else is correct.

 🛠 Common Problems (Quick Fixes)

❗ “Please wait for your teacher to finish setup”

✅ Fix:

  • If using Google Classroom → import your class first
  • If using Boom Classroom → have the student click Sign in with Boom, not Google.

💡 This usually happens when students choose the wrong sign-in method.

❗ “User not found” / Error 403

✅ Fix:

    • Open your Classes tab
    • Open the Class the student is in
    • Copy the student’s username

an image of a student account with the username circled

 

    • Have them type it exactly

Important:

    • Usernames are NOT the same as student display names 

💡 Tip for future: Keep usernames simple but unique (ex: “zs.billy”) 

❗ Incorrect password

✅ Fix:

  • Double-check username first (many errors come from wrong username)
  • Reset password from your classroom if needed
    • reset a student password using the dropdown menu next to their name

an image of the student drop down menu with password is circled.


 

👉 If using any other login like Google, Clever, Classlink, or Canvas:

    • Password must be reset through the external site, not Boom.

❗ Google sign-in button does nothing / freezes

 

✅ Fix:

    • Allow pop-ups
    • Enable third-party cookies
    • Try a different browser

💡 This is usually a device/browser setting issue

Get a full list here

❗ QR code won’t work

 

✅ Fix:

    • Recreate the login card

Why this happens:

    • QR codes stop working if username or password changes 

 

👥 If Multiple Students Can’t Log In

This saves you time when a whole group is stuck.

✅ Check:

    • Internet connection
    • Browser (switch to Chrome/Safari)
    • School filters blocking cookies or pop-ups
    • All students using the correct login method

✅ Prevent Login Problems Before Your Session

 

A few quick habits can make your sessions much smoother:

    • ✅ Test one student login before group starts
    • ✅ Keep a printed login list or cards nearby
    • ✅ Teach students which button to click (Boom vs Google)
    • ✅ Bookmark the login page on Student devices

🆘 Still Stuck?

Before reaching out for help, try:

  • ✅ Different browser

    • please note: Internet Explorer is not supported by Boom Cards.

  • ✅ Reset their password or print a new QR code

  • ✅ Verify the login method they are using
  • ✅ Verify the username and password they entered
  • ✅ Verify your students' devices are set up to use Boom. 

 

If you have any further questions, please feel free to email us at help@boomlearning.com or call us at (833) WOW-BOOM. A real human will happily help you!