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What Happens When My Membership Expires?

What Happens To my Premium account When It expires?

You lose access to any premium features that were a part of your subscription, such as:

  • Increased classroom and student limits
  • Creating more than 5 self-made decks
  • Add more than 5 decks to your Image Library
  • Adding sound to self-made decks
  • Live Monitoring
  • Boom Live
  • Fast Pins that last longer than 5 days
  • Reports for Presentation mode
  • Selling decks in the Boom Store and external marketplaces
  • Inclusion in a school managed account

This is not an exhaustive list. Your account will be downgraded to our unpaid account tier. To regain access to premium features, simply renew or upgrade your account. 

CAUTION: INACTIVE ACCOUNTS AND THEIR DECKS ARE DELETED! To ensure that your account is not deleted during a routine sweep of stale accounts, please be sure to log in at least once every six months. Deleted accounts cannot be restored.

 

Points

If your membership or free trial expires, you can continue using your points to purchase materials from the store. CAUTION: POINTS IN INACTIVE ACCOUNTS ARE DELETED WHEN THE ACCOUNT IS DELETED!  To ensure that your account is not deleted during a routine sweep of stale accounts, please be sure to log in at least once every six months. Deleted accounts cannot be restored.

Deck Storage

Purchased decks will remain in your Library. Created decks remain in your Studio (and your Library, if privately published).

Sold decks are maintained so customers can continue to use them. A Publisher membership is required for a store to remain open. If your Publisher membership expires or is downgraded, your storefront will no longer be listed in the Boom marketplace and any external redemptions of your products will fail.

 

Student Usage

If your account expires, your students may receive an error when logging into their account or attempting to use a HyperPlay link. You can renew or upgrade your membership to regain access to your previously licensed number of student seats. Access to reports is a premium feature.

All decks can continue to be assigned using Fast Pins.

If you purchased additional student seats during your subscription, you can choose to purchase those additional seats again upon renewal of your membership. If you choose to renew the membership only, you student seat count will be set to the default starting amount for that membership level.

If you do not renew or downgrade your account, you must delete student data (you can always choose to export and save it prior to doing this). Failure to delete student data and maintain at least one login every six months will result in the deletion of your account and its contents during a data sweep of expired and inactive accounts.

Publisher Memberships

If you have a Publisher membership, take a look at this article: What Happens When My Publisher Account Expires?

If you have any further questions, please feel free to email us at help@boomlearning.com or call us at (833) WOW-BOOM. A real human will happily help you!